How can I return an item?
When an item that has been purchased in the Blue Rebel webshop does not meet your expectations, the item can be returned within 14 days. The approval period of 14 days commences at the moment that you received the item at the delivery address. It is not possible to collect (or return) your order in an outlet of Blue Rebel. When you cancel and return the order, you will be refunded all payments that you made until that moment, including shipment costs (when returning the entire order). Returning is free of charge in the Netherlands.
Can I exchange an item?
Unfortunately, exchanging is not possible. When you want another item or an item in another colour or size, you can return the item in question and then place a new order in our webshop.
I received the wrong product, what do I do?
When you received a wrong product it is obvious that we will fully pay you for returning the product. Please follow the usual procedures for returning a product or contact our customer service. State which product you received incorrectly and which product you still have to receive.
I received a defect product, what do I do?
When you received a product in a less perfect condition, please report this as quickly as possible to our customer service by phone or email. We can be contacted on working days between 08:30 and 17.00 hours. Products which are defect upon receipt will obviously be returned free of charge. However, the product must be returned within 14 days, otherwise the guarantee period will terminate and the costs will not be refunded anymore.
When do I receive the repayment?
After receipt of the return shipment we will check in our warehouse whether your return is correct. When it is correct the amount will be refunded within 14 days.
The product is defect upon receipt, what now?
Our products have been composed with care and have a high quality. It is, however, possible that there is a manufacturing fault in our products. When a product has defects or manufacturing faults upon receipt, you can return the products at our expense. However, the product must be returned within 14 days, otherwise the guarantee period terminates and the costs are not compensated anymore.
Products which are defect upon receipt can be returned free of charge.
SUGGESTIONS AND COMPLAINTS
Do you have a complaint?
Are you dissatisfied with one of our products or services? Please feel free to contact us. You can send us an e-mail through firstname.lastname@example.org. Your question will be answered within one working day. You can call us between 09:00 and 17:00 on +31 (0) 33 253 2660 (working days only).
Are you not satisfied with the way we treated your complaint?
You can send your complaint to Disputes committee Thuiswinkel, Postbox 90600, 2509 LP te Den Haag (www.sgc.nl). The other posibility is to send it to Disputes committee through the European ODR Platform (http://ec.europa.eu/consumers/odr/).