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  • Free delivery over €60,-
  • Fuss-free returns
  • Order on a working day before 10PM, delivery tomorrow

FAQ

We do our utmost to make your shop experience at the Blue Rebel webshop as enjoyable as possible. Below are the most frequently asked questions with their answers by category. Do you have any other questions or tips for us? Please feel free to contact our customer service by phone: 033 2532660. Or send an e-mail to: webshop@bluerebel.nl. We are available on weekdays between 09:00 and 17:00 hrs.

Categories

Your account

Forgot your password?
It may happen that you forget the password of your account. Don’t worry, in “My Account” you can click on “Forgot your password?”. You will receive an automatic mail with a password with which you can log in. After logging in, you can easily change the password in “My Account”.

How can I change account settings?
You can always change your account settings, such as address, name, e-mail address and shipment address in “My Account”.

Sing up for the newsletter?
Do you want to be informed about offers, new collections etc.? Then sign up for the Blue Rebel newsletter at the bottom of the website. Unsubscribing for the newsletter is easy: click on the link “unsubscribe” at the bottom of our most recent newsletter.

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Product range and stock

Is the entire product range for sale in this webshop?
The entire Blue Rebel collection is shown on this webshop. However, only the Red Label collection is available in the shop. Unfortunately, we cannot supply products which are not in stock in our webshop. However, it is possible that these products are available at one of the Blue Rebel stores. Find a store in your neighbourhood through the store locator.

Is the stock status up to date?
The products which are shown in our webshop are currently in stock. It may be that an ordered product unfortunately is not in stock anymore. Then you will get a message from us as quickly as possible to exchange it for another product. If you do not choose to do this or if we do not get a response within 24 hours, the paid amount will be transferred to your account within 14 days.
Our customer service is available on workdays between 09:00 and 17:00 to awnser you questions by phone: 033 2532660 or send an e-mail to: webshop@bluerebel.nl.

Want to receive a notification about new products?
Do you want to receive a message from us when new products are available in our webshop? Then sign in for our newsletter and you will be informed about offers, new collections and more..

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Payment

It is good to know that all prices we show obviously include 21% VAT.

How can i pay my order?
  • iDEAL
    For Dutch users it is possible to use online banking.
  • Credit Card 
    Is is possible to pay with MasterCard or VISA.
  • Acceptance giro: Afterpay
    When you select acceptance giro, you will receive the acceptance giro for the items ordered by you within twee weeks after your order. When you return your items, the returned items will be deducted from the total amount to be paid by you. Incidentally, returning is completely for free!
  • Fashioncheque
Are any payment costs charged? 
No payment costs are charged for iDeal, Creditcard, Afterpay and Fashion cheque.

I have a Fashion cheque, how does this work?
During the payment process you can enter your code. The promotion will be visible at once in the payment summary. 

You returned your items, but you still received an invoice from Afterpay?
Then the returned items and the mail of Afterpay crossed each other and it may be that the invoice of Afterpay shows the wrong amount. Within 1.5 week you will receive an email from Afterpay again with the correct amount. When you have any questions, please contact webshop@bluerebel.nl.

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Your order

Need help with ordering?
If you have any problems when placing your order, or if you have any questions about placing an order, please contact our customer service. The customer service can be contacted on working days between 09:00 and 17.00 hours, through phone number 033 2532660 or by sending an e-mail to: webshop@bluerebel.nl.
Unfortunately, the customer service cannot order products which are not available in the webshop, but will be pleased to advise about a comparable item or help you to find a shop in your neighbourhood which has the required article of clothing in stock.

Cancel or change your order
Our ordering and delivery process is very closely geared to each other. We are very proud about our quick service, but it also means that our system does not allow a cancelation or adaptation of an order. Your order is therefore binding at that moment, but never definitive. This is because you are always free to return your purchase free of charge in the Netherlands, within a period of 14 days after receipt of the package.

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Shipment and delivery

What is the delivery time of an order?
When you place an order on working days before 22.00 hours, your products will be sent on the same day. Orders within the Netherlands are usually delivered on the next working day. If we deviate from this delivery period, we will contact you by email.

Delay during delivery
Your order will always be delivered as quickly as possible to the address that we registered. However, it is possible that your delivery has been delayed due to unforeseen circumstances at your local delivery service. In that case we will personally contact you. However, we are not responsible for any inconvenience.

Delivery costs
The shipment costs within the Netherlands are free of charge with orders from €60.00. With orders below €60.00 shipment costs amounting to €3.95 will be charged.

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Exchanging and returning

How can I return an item?
When an item that has been purchased in the Blue Rebel webshop does not meet your expectations, the item can be returned within 14 days. The approval period of 14 days commences at the moment that you received the item at the delivery address. It is not possible to collect (or return) your order in an outlet of Blue Rebel. When you cancel and return the order, you will be refunded all payments that you made until that moment, including shipment costs (when returning the entire order). Returning is free of charge in the Netherlands.

Can I exchange an item?
Unfortunately, exchanging is not possible. When you want another item or an item in another colour or size, you can return the item in question and then place a new order in our webshop.

I received the wrong product, what do I do?
When you received a wrong product it is obvious that we will fully pay you for returning the product. Please follow the usual procedures for returning a product or contact our customer service. State which product you received incorrectly and which product you still have to receive.

I received a defect product, what do I do?
When you received a product in a less perfect condition, please report this as quickly as possible to our customer service by phone or email. We can be contacted on working days between 08:30 and 17.00 hours. Products which are defect upon receipt will obviously be returned free of charge. However, the product must be returned within 14 days, otherwise the guarantee period will terminate and the costs will not be refunded anymore.

When do I receive the repayment?
After receipt of the return shipment we will check in our warehouse whether your return is correct. When it is correct the amount will be refunded within 14 days.

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Guarantee

The product is defect upon receipt, what now?
Our products have been composed with care and have a high quality. It is, however, possible that there is a manufacturing fault in our products. When a product has defects or manufacturing faults upon receipt, you can return the products at our expense. However, the product must be returned within 14 days, otherwise the guarantee period terminates and the costs are not compensated anymore.
Products which are defect upon receipt can be returned free of charge.

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Suggestions and Complaints 

Do you have a complaint?
Are you dissatisfied with one of our products or services? Please feel free to contact us. You can send us an e-mail through webshop@bluerebel.nl. Your question will be answered within one working day. You can call us between 09:00 and 17:00 on +31 (0) 33 253 2660 (working days only). 

Are you not satisfied with the way we treated your complaint? 
You can send your complaint to Disputes committee Thuiswinkel, Postbox 90600, 2509 LP te Den Haag (www.sgc.nl). The other posibility is to send it to Disputes committee through the European ODR Platform (http://ec.europa.eu/consumers/odr/).

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Privacy

How is my privacy protected?
The Blue Rebel webshop processes your personal details with great care. We work hard to handle the details that we collect in a confidential, safe and ethical way. Please consult our privacy statement for more information.

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About this webshop

This is the official website of Blue Rebel: www.bluerebel.nl

Our address is:
Blue Rebel
Koninginneweg 1
3871 JZ Hoevelaken
The Netherlands

E-mail address: webshop@bluerebel.nl

Chamber of Commerce number: 20074112
VAT number: NL800656337B01

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