When you place an order on working days before 22.00 hours, your order will be sent on the same day.
ShipmentOrders within the Netherlands are sent through PostNL. Deliveries outside the Netherlands are not possible at present.
You can have your order delivered at a different address. This is, for example, handy when you want to give Blue Rebel jeans as a gift! During the payment process you enter your own details with ‘invoice address’. With ‘delivery address’ you enter the address where you want to have it delivered.
Delivery timeWhen you place an order on working days before 22.00 hours, your products will be sent on the same day. Orders within the Netherlands are usually delivered on the next working day. If we deviate from this delivery period, we will contact you by email.
Orders outside the Netherlands may have a delivery period of up to 10 working days.
Delay during deliveryYour order will always be delivered as quickly as possible to the address that we registered. However, it is possible that your delivery has been delayed due to unforeseen circumstances at your local delivery service. In that case we will personally contact you. However, we are not responsible for any inconvenience.
Delivery costsThe shipment costs within the Netherlands are free of charge with orders from €60.00. With orders below €60.00 shipment costs amounting to €3.95 will be charged.
Exchanging and returningWhen an item that has been purchased in the Blue Rebel webshop does not meet your expectations, the item can be returned within 14 days. The approval period of 14 days commences at the moment that you received the item at the delivery address. It is not possible to collect (or return) your order in an outlet of Blue Rebel. When you cancel and return the order, you will be refunded all payments that you made until that moment, including shipment costs (when returning the entire order). Returning is free of charge in the Netherlands.
Returning an item is not a problem at all. However, there are a number of conditions:
- Within 14 days after purchase (the delivery date is the purchase date).
- With fully and correctly completed return form.
- The original (price) tags and labels are still attached to the item.
- The item is complete, not worn or damaged.
- The item is in the original product packing.
When you return an order which does not comply with the above-mentioned conditions, we regret that we cannot process it and it will be returned to you.
How can you return items?
- State on the return form which items you want to return and why.
Place this return form together with the jeans in the original packing.
- Stick the enclosed return sticker on the original sticker on the front of the package.
- You can deliver your return shipment free of charge at a PostNL service point in your neighbourhood.
It is not possible to return your online order through a shop that sells Blue Rebel.
Unfortunately, exchanging is not possible. When you want another item or an item in another colour or size, you can return the item in question and then place a new order in our webshop.
Exchanging an item
Received wrong productWhen you received a wrong product it is obvious that we will fully pay you for returning the product. Please follow the usual procedures for returning a product or contact our customer service. State which product you received incorrectly and which product you still have to receive.
Received defect productWhen you received a product in a less perfect condition, please report this as quickly as possible to our customer service by phone or email. We can be contacted on working days between 09:00 and 17.00 hours. Products which are defect upon receipt will obviously be returned free of charge. However, the product must be returned within 14 days, otherwise the guarantee period will terminate and the costs will not be refunded anymore.
RepaymentAfter receipt of the return shipment we will check in our warehouse whether your return is correct. When it is correct the amount will be refunded within 14 days.
When you return an item and you paid with Fashioncheque, you will be refunded the return amount on the Fashioncheque itself. So don't throw away your Fashion cheque!